LocationPuerto Rico - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory resort fee is included in your vacation price.
Mandatory resort fee inclusions:
• Local calls( Metro Area) and free 1-800 calls.
• US & PR Long distance calls.
• Enhanced High Speed Internet Access in room and hotel public areas.
• Beach chairs and umbrellas.*
• US $30.OO Casino match and play coupon.
• Two (2) hours Bicycle Rental.*
• Two (2) hours use Tennis Court ( reservation at Wellness Center required).**
• Aqua Aerobics Classes**
• Zumba classes.**
• Latin dance Classes**.
*Beach Chairs, Umbrellas, Tennis, Bicycle Rentals and Internet access at the computer Lobby Stations based upon availability and/or weather conditions.
**For information and reservation visit our Wellness Center reception.
The above list may not be comprehensive. The hotel can provide current inclusions upon guest check-in.
Ratings & reviews
TripAdvisor traveler rating7874 reviews
Great Anniversary Get Away
We spent four days here in mid September and we enjoyed our stay. The hotel was very good about COVID protocols and we felt very safe with staying here and walking throughout the hotel and casino. This hotel was very walkable to a lot of other places to eat. It was also very easy to get an Uber to see other places like Old San Juan. We did spend a few mornings in the pool area and enjoyed playing bingo with Rita! Rita is super hardworking and will put a smile on your face, be sure to find her! The only down fall to warn any one about is that everywhere around the pool is super slick when wet. If you're coming out of the pool or it is raining just be careful. The staff knows about it and are on top of drying out the sidewalk after a rain storm.
The staff could not have been more pleasant and accommodating. A special shout out to Rita and Cynthia who truly made our stay special. The hotel itself does show some significant wear and tear. A thorough upgrade of the rooms and facilities would bump this place to a 5.
First and last time staying here
Read every review before you book this hotel! It works out better for you. Personally I won’t be staying here again. I booked because I saw it on TikTok and didn’t do much research because it was a last minute birthday trip but I’ve learned my lesson. The rooms are OLD and overpriced.-I guess it depends on what part of the hotel you stay in.- The staff was okay, it’s not the best service I’ve received but if you don’t care about how people treat you then this is the hotel for you. My husband and I wanted a to relax on the beach after an excursion….When we decided to go back to our room to get ready for dinner we had to walk back through the hotel pool area. As we were walking we passed one security guard who said nothing to us we get further into the hotel pool area next to the restaurant and 4 security officers and pool attendants jump in our way “do you have a room here ma’am?” surprised I say “yes” then they start asking us a list of questions and then get a list with our room number and name on it and say “everyone who is in the pool area needs a green wristband” meanwhile we were on our way up to our room and why didn’t they stop us both before we even came on the premises? Why wait to embarrass us in front of the restaurant near the pool? Anyway,The food is trash and overpriced. The good thing about the hotel it’s near a lot of local restaurants so don’t waste your money buying their food take the 5 min walk to something nearby. Lastly, there was a someone at the desk to book excursions and tours but she didn’t have anything for us to book we had to do everything ourselves …it’s like what’s the point of having you here if you don’t have anything for your guest to book.
Beautiful hotel and location
We were a little concerned about a few poor reviews. We had a great time and this is a wonderful place to stay. We stayed in 9th floor of cabana building. Beautiful ocean view and updated room. Hotel is very clean, room serviced every day and hotel staff friendly. We arrived at ~1:15 and our room was ready. It only took about 5-10 min to check in. The location of hotel is perfect, walking distance to many restaurants. The pool and beach are clean, it was busy on the weekend with hard time finding chairs around pool, but during week less crowded. The breakfast buffet and dinner buffet on Fri/Sat was great with live music. We had a great time and when we return to Puerto Rico will definitely stay here. Don’t let negative reviews deter you, some people are just difficult to please and always have a bug up their rear end.
Honeymoon was awesome
This hotel and its staff did not disappoint. The room was so nice in the renovated area. The beach and pool view were perfect. Special thanks to Rita for being so nice and welcoming! She also ran a fun bingo game! The lobby with music and dancing was great. The hotel is in a great area with lots to do on the strip.