Southwest Vacations® is dedicated to our customers. We do our best to provide quality customer care each and every day. Use the frequently asked questions below to find the most common questions and answers or feel free to contact us at one of the options listed.
Uplift | Existing reservations | Rapid Rewards® | Flights and EarlyBird Check-In® | Promotion codes and deals | Hotels | Booking confirmation and travel documents | Lowest price promise and competitive price matching | Website errors and e-mail preferences | Show tickets and vacation package add-ons Southwest Vacations Flight Disruption Policy
How do I get a loan from Uplift?
Select "Uplift Pay Monthly" as your payment method in the checkout process. The application in the checkout process is quick and easy. In order to apply for a loan, you must be 18 years or older, provide a valid U.S. address, phone number, full name, email address, date of birth, and the last four digits of your social security number.
Is there interest or fees associated with Uplift Pay Monthly loans?
Uplift offers interest rates as low as 4.99% (9.01 APR) – the industry’s lowest. Uplift charges a 2% origination fee. In the event of a late payment, Uplift will charge a $15 late fee along with reporting negative loan activity to the credit reporting agencies.
Do I have a credit limit with Uplift?
Unlike a credit card, the Uplift Pay Monthly option is not a revolving line of credit. Each loan through Uplift is independent and your balance decreases as you make payments. You may have up to two distinct loans. Each application of credit is evaluated based upon your credit risk at the time of application.
CBW is the Kansas-chartered bank that is the lender for all loans obtained through Uplift.
Does Uplift perform a credit check?
Yes, after obtaining your consent, there is a 'soft' credit check to verify your identity and determine your eligibility for financing. Regardless of the evaluation of your application, this 'soft' credit check will not affect your credit score. Any personal information received during the credit check is secure. Uplift offers the industry’s highest level of data security.
back to the top
What if I need to cancel my vacation package?
You may cancel your vacation online or by calling our customer care center. To cancel online, access your booked reservation by visiting the retrieve a reservation page. Follow the instructions to cancel your reservation. If cancelling a reservation your right to a refund is limited, so be sure to read our terms and conditions for information on our cancellation policies. You must submit a refund request form after you cancel your reservation for refund consideration. Customers who cancel online will have access to an online refund request form upon cancellation confirmation. You may also e-mail your refund request to firstname.lastname@example.org or fax it to: Refunds, 414-934-1239. For further assistance with cancelling a reservation, call our customer care center at 1- 800-243-8372 during our regular operating hours.
How do I make changes to my vacation package reservation?
To make changes to your reservation, please call our customer care center at 1-800-243-8372 during our regular operating hours. Please note that changes cannot be made less than one day prior to departure. Changes made more than one day prior to your departure date will be subject to the current price, and any applicable hotel or other supplier charges. Read our terms and conditions for information on our revision policies.
back to the top
How do I use my Rapid Rewards points to book a package?
The Rapid Rewards program is managed by Southwest Airlines. Although you will earn points by purchasing a vacation package, you are not able to use your points towards the purchase price. Rewards points can only be redeemed directly with Southwest Airlines. Please visit www.southwest.com for details or call 800-435-9792.
I forgot to add my Rapid Reward number on my past vacation. How do I receive points on a past vacation?
You can request credit for past travel for up to 12 months after your flight. To request Rapid Reward credit for a past domestic vacation, log into your Rapid Rewards account on www.southwest.com and choose the add past flight points option. You must provide your airline confirmation from your original reservation. After verification of your flight information (approximately three to five days), points will be deposited into your account. To request Rapid Reward credit for a past international vacation, send an e-mail to email@example.com. You must provide the original reservation number, as well as the names and Rapid Reward number for all passengers on the reservation (as applicable). After verification of your flight information (approximately seven to ten days), points will be deposited into your account.
back to the top
Do I have an assigned seat on my flights?
Southwest Airlines does not have assigned seats, so you can choose your seat when you board the plane. You will be assigned a boarding position based on your check-in time. The earlier you check-in, within 24 hours of your flight, the earlier you get to board.
How do I know my reservation is confirmed?
Your reservation is confirmed if a confirmation number appears at the top of the reservation confirmation screen, after you click complete booking. It may take several minutes for the reservation confirmation screen to appear. While processing, do not stop the transaction or hit the back button as that may result in multiple charges on your credit card. After you confirm the reservation, you will automatically receive an e-mail confirmation.
How can I get a copy of my reservation confirmation or itinerary?
When you confirm an online reservation, we automatically send you an e-mail confirmation to the e-mail address you entered during the checkout process. If you did not receive that e-mail, or if you require another copy of your itinerary, you may retrieve your reservation online by logging into your account. Alternatively, contact our customer care center at 1-800 -243-8372 or at firstname.lastname@example.org and provide your reservation number.
When will I receive my travel documents and what is included with them?
E-travel documents will be sent electronically to the e-mail address provided for the first traveler on the record within 48 hours of completing your vacation package purchase. Your e-travel documents will include your airline and hotel confirmation numbers and your itinerary. If you purchased add-on options that require a voucher, those will also be included on your e-travel documents and can be printed and presented to each applicable supplier.
I was in the middle of confirming a reservation when my computer froze. What should I do now?
Even if the reservation confirmation screen did not appear before you were disconnected, our system may have already completed your reservation. Please contact our customer care center at 1-800-243-8372 to verify whether the reservation transaction was completed.
back to the top
Questions or concerns? You can reach customer care by sending an e-mail to: email@example.com.
For questions after your vacation, e-mail us at: firstname.lastname@example.org.
Before your vacation 1-800-243-8372. If outside the U.S. 1-414-934-3017. Customer care specialists are available:
During your vacation 1-800-775-7105 24-hour traveler assistance.
Attn: Customer Service
8969 N. Port Washington Road
Milwaukee, WI 53217